Purpose
1.1.1 This Policy reflects the Mission and Vision, and the responsibility of Josoor Institute (JI) to operate in an ethical manner, consistent with both best practice in the local market and the high standards set by the international community.
1.1.2 The purpose of this Policy is to:
1.1.2.1 Ensure that Josoor Institute and its employees are committed to the development, implementation, maintenance and continual improvement of Quality Management System (QMS) in JI.
1.1.2.2 Govern the activities of employees engaged in the development, implementation, maintenance and continual improvement of the Quality in JI.
1.1.2.3 Ensure that all JI deliverables are meeting customers’ requirements.
1.1.2.4 Establish Policy statements relative to JI.
1.1.2.5 Indicate where the detailed procedures for the management of the QMS shall be set out.
1.1.2.6 Define the responsibilities of all Relevant Persons.
Scope
1.2.1 The scope of the QMS has been defined as - “Build professional capabilities in sports and events through the provision of the following services: education and training.
1.2.2 The Quality Policy seeks to create effective and efficient processes, by acting as a point of reference in relation to the policies followed by JI.
1.2.3 This Policy applies to all JI staff engaged in achieving the Mission and Vision of JI.
Commitments
1.3.1 JI is committed to deliver quality products and services that meet and exceed the requirements of its customers, and to continually improve the effectiveness and efficiency of its Quality Management System.
1.3.2 JI is committed to instilling a culture of quality in all our operations to meet the organisational mandate by setting up and implementing framework for:
1.3.2.1 Identifying and meeting customers’ requirements and striving to exceed their expectations.
1.3.2.2 Complying and conforming with all applicable legal, regulatory and contractual requirements affecting the QMS and its activities including ISO 9001.
1.3.2.3 Continually improving the effectiveness of the QMS and its operations.
1.3.2.4 Ensuring the QMS, including the Quality Policy, are communicated and understood within the JI, and reviewed for ongoing suitability.
Responsibilities
1.4.1 Senior Management
1.4.1.1 Ensure that customer, product and service requirements are determined and met with the aim of enhancing customer satisfaction
1.4.1.2 Communicate the importance of quality, including the Quality Policy, to their respective Departments and promote a quality-driven culture.
1.4.1.3 Ensure that the QMS roles and responsibilities are defined and communicated within JI.
1.4.1.4 Assign the QMS Representative.
1.4.1.5 Ensure effective document review and approval.
1.4.1.6 Ensure that internal communications are established.
1.4.1.7 Conduct management reviews to ensure suitability, adequacy, and effectiveness of the QMS.
1.4.1.8 Ensure the availability of resources to support the development, implementation, maintenance and continual improvement of the QMS.
1.4.2 ED Office
1.4.2.1 Issuance and implementation of the Quality Policy.
1.4.2.2 Ensure that processes needed for the QMS are established, implemented and maintained.
1.4.2.3 Report to Senior Management on the performance of the QMS and any need for improvement.
1.4.2.4 Promote customer awareness of the Quality Policy as required.
1.4.3 Employees
1.4.3.1 Understand the Quality Policy and their responsibilities.
1.4.3.2 Be aware of their product, service, and customers’ requirements by meeting them with the aim of enhancing customer satisfaction.
1.4.3.3 Commit to producing high quality products and services.
1.4.3.4 Encourage peers to challenge their work and provide constructive feedback.
1.4.3.5 Proactively identify quality issues and engage with their line managers for resolution with the support of ED Office.
